Service Now Template: Program Questions - FlexPoint Virtual School
ACTION - if student has an active course in VSA
If Active course - check date of activation - if not today login as student using multiple browsers to troubleshoot. If not resolved, inform Caller you will escalate the concern to IT
(IT - App Services)IF Course is CRC
Please allow time 48 business hours for a teacher to be assigned.
IF Course is CR
Payment needs to be made … Once we receive this payment, the course will be activated, and your teacher will contact you within two (2) business days.
Login to your account at
login.flvs.net using the STUDENTS username and password
- Click on menu then “Student Records” then “Make Payment” follow prompts
Once paid should allow 48 business hours for a teacher to be assigned.
IF Course is in CI Please reach out to your teacher… Provide teacher information
Course not listed
Need to request the course How do I request a new course
Resolution:Complete Service Now Escalation/Ticket (All Incidents must be completed in the NAME of the caller)
Assignment Group: FP - FlexPoint Virtual School and resolve; escalate if caller needs further assistance
If resolved, add your signature to the close notes.
Callers will receive assistance in 1-2 business days if incident was escalated.