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- Make sure you are using a compatible browser and disable any parental control filtering software.
- Proxy servers, firewalls and routers can also cause trouble.
- If you are using AOL, make any necessary adjustments.
- Clearing cache and cookies can work wonders.
- If you receive any error messages, try the STOP and then REFRESH browser buttons.
- Shut down your machine, restart and give it another try.
- Compatible browsers are Internet Explorer 5.0, 5.05, and 6.0.
- Do not use the AOL browser.
- Are you sharing a computer with another student? If so, be sure to close down the browser when one finishes working before the next one starts. Otherwise, data held in the program's cache memory from the first student seriously interferes with the functioning of the next. So remember: "If you share a machine, close down the browser in-between."
Browser related issues:
* * * AOL IS NOT RECOMMENDED FOR FLVS BECAUSE STUDENTS REPORT SO MANY PROBLEMS WITH IT. * * *
- If you are using AOL as your Internet Service Provider, to get AOL to work with your Internet Explorer browser, connect to the Internet with AOL, minimize its window, launch the browser, then open our website.
- The AOL browser will not work. Use Internet Explorer 5.0, 5,05, or 6.0 instead.
- Important: ALL parental controls must be turned OFF (set to 18 and over) for ALL screen-names on your AOL account. Also, you will find additional parental settings that include chat rooms, news groups, e-mail, etc. These must also be turned off or set to the least restrictive setting.
- In your email account, you will need to remove any restrictions against attachments and embedded images and set parental controls to 18 and over in order to receive email from the school. Otherwise, FLVS email to you is returned to us and we cannot communicate with you.
- Reminder: Your Internet Service Provider (AOL, Road Runner, Bellsouth, etc.) provides your Internet connection. Internet Explorer is a browser program that enables you to navigate the Internet.
General Check Points (check the following)
- Internet Explorer works better than Netscape with all our functions.
- If you do not have Internet Explorer, go to the following site for the free download: http://www.microsoft.com/download
- Is your Internet Service Provider or school where you connect using parental controls and/or firewalls? These do not work with our software.
- All parental controls on any other parental software filters you may have must be turned OFF, including but not limited to Cyber Patrol, Net Nanny, and Surf Watcher. The presence of firewalls or parental control software will cause error messages.
- Are you working on your FLVS courses any while you are at school? Nearly every school uses a proxy server and requires a few start-up adjustments to accommodate FLVS software. Consult your technical coordinator and if the school is using a proxy server, ask to make sure the proxy setting is configured for FTP and HTTP. There are five settings; all five can be turned on, but at the minimum FTP and HTTP must be turned on to operate our software.
- CLEAR CACHE AND COOKIES IN YOUR BROWSER
- For Internet Explorer on Macintosh, Internet Explorer in Windows, and Netscape in Windows:
- Clearing cache/cookies on the Macintosh using Internet Explorer:
- - From EDIT, scroll to PREFERENCES
- Under the RECEIVING FILES category, select COOKIES
- Click on the DELETE button and all cookies will be eliminated
- Under the ADVANCED category, CACHE will appear
- Click on the EMPTY NOW button
- All cached files have been eliminated. Refresh your browser.
- To clear cache in Internet Explorer:
- At the top of your browser, click on TOOLS and go to INTERNET OPTIONS
- Make sure you are in the GENERAL tab. Click on DELETE FILES
- A new window will open - Click in the box DELETE ALL OFFLINE CONTENT and select OK.
- Click on OK in the main window and refresh your browser.
- Clearing cache regularly verifies you will receive all updated content and functionality on any site.
- To delete cookies in Internet Explorer:
- Click on TOOLS, scroll down to INTERNET OPTIONS
- In the GENERAL tab, click on the SETTINGS button
- At the bottom of the window, click on VIEW FILES
- Go to EDIT, select ALL and select the DELETE key on your keyboard.
- Exit out of this screen and OK out of the Settings and Internet Options screen. Refresh your browser.
- To clear cached files in Netscape:
- At the top of your browser, click on EDIT
- Scroll down to PREFERENCES
- Under category, click on ADVANCED
- Click on CACHE and on the right side of your screen, click on CLEAR MEMORY CACHE, CLEAR DISK CACHE
- Click OK and then reload browser.
- To delete cookies in Netscape:
- From your start menu, go to FIND or SEARCH and then to FOR FILES AND FOLDERS
- Type in the search filed COOKIES.TXT and search in your C:\ drive.
- Select the SEARCH/FIND button
- Once the files have been found, select all files by holding down the CNTL key and the A key at the same time.
- Select DELETE on your keyboard and select YES to deleting all files.
- Exit out of the search/find screen and reenter the browser. Refresh.
- Please review FLVS computer/technology requirements are posted on our website
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